Customer Services

1. Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site.

2. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

3. We use the following cookies:

   1. Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
   2. Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
   3. Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
   4. Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

4. You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

   Cookie Name	Purpose
   Google Analytics	This ccokie is used to track site visits, form completions and sales. Data is transferred to Google Analytics
   Location Preference	This ccokie is used to store your preference of location so that the site displays your preffered location and currency on each visit.
   Basket	This cookie is used to store your basket contents as you browse our site. The cookie is cleared as soon as a checkout is completed.

5. Please note that third parties (including for example, advertisers) may also use cookies, over which we have no control.

6. You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Site.

7. Session cookies are deleted when the browser is closed. Dated cookies are deleted upon the expiry date set, which varies depending on the cookie.

Last updated: May 2016.